Summery Of Hatzola’s Complaint Procedure
- Complaints about the Hatzola service should to be sent to the above address or email.
- Upon receipt, the complaint will be recorded and acknowledged within 5 working days.
- The complaint will be evaluated and investigated by an appointed manager.
- The complaint will be fully investigated by a team member, and a thorough response will be provided.
A complete copy of the Hatzola Complaints Policy is available upon request.
Patients With Impaired Hearing Or Speech
If you have either hearing or speech difficulties and require Hatzola’s assistance a few options are available.
- Prefix our contact number with 18001 on a textphone or minicom and use the Text Relay service provided by the Next Generation Text Service. This service incurs no extra charges above the usual cost of the telephone call.
- Download the NGT lite APP available for both android and apple computers and smart phones.
If you require further information on the Next Generation Text Service then please visit http://ngts.org.uk