Get in Touch

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Address

Hatzola Trust ltd
1 Rookwood Road London, N16 6SD

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Phone {non emergency}
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Email

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Summery Of Hatzola’s Complaint Procedure

  • Complaints about the Hatzola service should to be sent to the above address or email.
  • Upon receipt, the complaint will be recorded and acknowledged within 5 working days.
  • The complaint will be evaluated and investigated by an appointed manager.
  • The complaint will be fully investigated by a team member, and a thorough response will be provided.

A complete copy of the Hatzola Complaints Policy is available upon request.

Patients With Impaired Hearing Or Speech

If you have either hearing or speech difficulties and require Hatzola’s assistance a few options are available.

  • Prefix our contact number with 18001 on a textphone or minicom and use the Text Relay service provided by the Next Generation Text Service. This service incurs no extra charges above the usual cost of the telephone call.
  • Download the NGT lite APP available for both android and apple computers and smart phones.

If you require further information on the Next Generation Text Service then please visit http://ngts.org.uk

Feedback & Complaints

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Hatzola Trust ltd
1 Rookwood Road London, N16 6SD

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Phone
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Email